Return Policy

You may request a return under the following conditions:

  • The return request is made within 14 days of receiving your order

  • The product is unused, unopened, and in its original packaging

  • The product is in the same condition as when it was received

For hygiene and quality reasons, opened or used products cannot be returned.

Non-Returnable Items

We do not accept returns for:

  • Products with opened or damaged packaging

  • Products showing signs of use

  • Items returned after the 14-day return period

Return Shipping

  • Customers are responsible for all return shipping costs

  • We do not provide prepaid return labels

  • We recommend using a tracked shipping service, as AscendX is not responsible for lost return shipments

How to Start a Return

To initiate a return, please contact us through our website within 14 days of delivery.
Once your request is approved, you will receive instructions on how to return your item.

Returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method

  • Original shipping costs are non-refundable

Please allow processing time for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us as soon as possible after delivery so we can assist you.

Contact Us

If you have any questions regarding returns, please contact us through our website. We’re happy to help.